East West Railway Company
Robbie Gibb possesses extensive experience in customer service and operations within the rail industry. Currently serving as a Customer Service Delivery Executive at East West Railway Company since November 2021, Robbie previously held several key roles at ARRIVA UK TRAINS LIMITED, including Customer Experience Manager for the Franchise Bidding team and Business Lead for a Revenue Protection Change Project. Prior experience includes Regional Manager positions at Chiltern Railways, responsible for the operation of stations in London, as well as various roles at Arriva UK Trains and DB Regio UK, focusing on bid writing and customer service management. Robbie's career highlights a strong commitment to improving customer experiences and operational efficiency in the rail sector.
East West Railway Company
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East West Railway Company is a new and exciting venture at the forefront of the changing landscape of the rail industry, delivering substantial fast-paced improvement to modernise the railway. East West Rail is a proposed new rail link between Oxford, Milton Keynes, Cambridge and potentially beyond. As part of bold plans for the ‘UK’s Silicon Valley’, it is one of the most high profile infrastructure projects in the UK today. The new railway will improve local connectivity and serve as a catalyst for economic development, including the creation of more high skilled jobs and new homes. It will also significantly reduce existing commuting and travel times. In late 2017, the Secretary of State for Transport launched the East West Railway Company to bring new drive to the project. The organization is leading the way on innovation, with a clear ambition to increase the pace of delivery and improve cost-effectiveness. A ‘disruptor’ to the traditional model for building railways, East West Railway Co has a genuine focus on the customer, and will develop a much close alignment between building infrastructure and operating passenger services.