Customer Support and Operations

The Customer Support and Operations team at Eastern Dental plays a crucial role in ensuring seamless patient experiences and efficient clinic operations. Led by the Head of Customer Experience, the team addresses patient inquiries, manages appointment scheduling, and resolves issues to enhance satisfaction. Additionally, the Director of Operations and the Manager of Specialty Services streamline processes and coordinate specialty care, while the Office Manager oversees day-to-day tasks to ensure every patient receives top-quality service.