Ross Knox is an experienced aviation professional with a diverse skill set in operational management and customer service within the airline industry. Currently serving as Network Operations Manager at easyJet since March 2019, Ross leads the on-the-day Operations Team, focusing on delivering exceptional passenger service. Previous roles at easyJet included Customer Disruption Manager and Senior Operations Officer, where responsibilities encompassed fleet safety, operational efficiency, and team development. Ross's background also includes experience as Gatwick Customer Service Manager at British Airways, managing cabin crew and ensuring high safety and service standards while balancing cost-saving initiatives. Ross's career began with positions at easyJet and included a clerical role at Dumfries and Galloway Council. Ross possesses a strong collaborative approach, effective people management skills, and training expertise.
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