Johnathan Michaud is a strategic leader in tech support and customer satisfaction enhancement, currently serving as Manager of Support at Easy Pay Solutions and NUMBER since 2025. With over twenty years of experience, Johnathan previously held roles including Customer Care Senior Manager at Deltek and Technical Support Supervisor at Nationwide Payments, where they enhanced team performance and implemented innovative technologies. Johnathan has developed robust knowledge management systems and streamlined operations while ensuring compliance with industry security standards. They earned a Bachelor of Science in Information Technology from the University of Southern Maine and an Associate of Science in Computer Application Technology from York County Community College.
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