Austin Thornton

Austin Thornton is an experienced customer service professional with a diverse background in support and management roles. Currently serving as a Customer Service Representative at Orum since March 2022, Austin effectively manages support request tickets and escalates complex inquiries. Previous experience includes a position as a Billing Specialist at Spectrum, where Austin resolved customer billing issues and maintained positive relationships. As a Web Producer/Manager at Sunflower Development Solutions LLC, Austin facilitated virtual conferences and provided technical support to a large audience. Earlier roles also include Home Manager for the Thornton Family, specializing in the care of children with special needs, and Customer Service Manager at Walmart, where Austin enhanced customer satisfaction and managed team operations. Austin is pursuing a Bachelor of Business Administration with a focus on Human Resources Management at American InterContinental University, expected to graduate in January 2024.