Constance R. is a seasoned professional with extensive experience in technical account management and customer experience roles. Currently serving as a Technical Account Manager at EBANX since October 2018, Constance delivers strategic and technical support to corporate clients while tracking performance metrics. Previous roles at EBANX included Merchant Experience Analyst, where Constance led operational initiatives for high-profile merchants, and LatAm CX Analyst, focused on restructuring customer experience operations. Earlier experience includes positions at Citi as Bilingual Technical Support, freelance interpreting for Havas Creative Tours during the 2014 World Cup, and technical translation with Lexitrans Perú. Constance holds a Bachelor of Engineering in Chemical Engineering and several specializations, including Supply Engineering and Spanish Translation.
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