Alan Cottle is an experienced technical leader currently serving as Sr. Manager of CS Technology Operations at eBay since October 2020, where responsibilities include maintaining production service stability and delivering IT services to meet business SLA requirements. Prior to this role, Alan was Director of NOC for NICE inContact and held several leadership positions at 1-800 CONTACTS, including VP of Information Technology Operations and Senior Director of Technical Operations, where strategic guidance was provided to enhance IT infrastructure and support development efforts. Alan's early career includes serving as Dir. Networking/Systems at Teleperformance USA, focusing on expanding Global Call Center Operations Infrastructure. Alan holds a Bachelor of Science degree in Computer/Information Technology Administration and Management from Western Governors University.
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