Francesca Bergonzi is currently the Head of Service Strategy, Innovation and Design at eBay, having previously held several positions within the company, including Senior Manager of Service Design. Prior to joining eBay, Francesca worked as a Key Account Manager at Colony Italy and a Customer Support Representative and Supervisor at eBay International AG. Francesca began their career as an Interpreter and Translator at Sepcom, specializing in software localization and technical documentation. They hold a Bachelor's degree in International Management and a Diploma in Translation and Interpreting.
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