eBee.africa
Faith Kirwa is currently a Customer Service & Rider Operations Lead at eBee.africa, overseeing customer inquiries, rider support, and delivery tracking while enhancing workflow efficiencies through SOP implementation. Previous experience includes roles as a Customer Liaison Officer and Customer Experience Associate at Sendy, where management of insurance claims and customer issue resolution significantly improved processes and satisfaction. Faith began their career at Jumia Kenya as both a Customer Service Representative and Customer Care Representative, focusing on client communication and sales support. Faith holds a Bachelor of Arts in Fine Art and Design from Kenyatta University and a Kenya Certificate of Secondary Education from Alliance Girls High School.
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eBee.africa
eBee is a pan-African e-mobility company that is economically empowering people and businesses through affordable e-mobility while reducing Co2 emissions & pollution in congested African cities. Our electric bicycles are designed and built in Kenya and are 2 to 3 times more affordable than petrol motorbikes. Charging them is as fast and easy as charging a phone. Our vision Lead the adoption of light-electric vehicles in Africa with 1 million e-bicycles on the road and create 200k direct jobs. Our mission - Create durable jobs, especially for unemployed women and youth - Economically empower people and businesses through affordable e-mobility - Introduce clean mobility to reduce Co2 emissions and pollution in congested African cities Our services 1. Full service delivery - We create jobs for women & youth to deliver for e-commerce platforms and retail chains enabling them to earn regular income. 2. Serviced rental - We provide affordable serviced rental e-bicycles to businesses helping them reduce business costs. 3. Direct sales - We sell e-bicycles saving time, money and enabling commuters to have better health. eBees was founded in late 2021 in Kenya and is now operational with electric bicycles in Kenya (Nairobi), Uganda (Kampala) and Rwanda (Kigali).