Janine Alexis H.

Janine Alexis H. is an experienced operations manager currently employed at ECE Consulting Group since July 2015, where responsibilities include overseeing account operations and driving agent metrics for quality and customer service. Previous roles at ECE Consulting Group include customer service team leader, fraud prevention team leader, fraud prevention specialist, and email concierge, demonstrating a strong background in customer service, team leadership, and fraud prevention. Earlier professional experience includes roles as a customer service specialist at Cognizant, customer service representative at TELUS International Philippines, and technical customer support representative at Transcom. Janine holds educational qualifications from Ateneo de Zamboanga University and STI College Fort Bonifacio.