ECE Consulting Group
Janine Alexis H. is an experienced operations manager currently employed at ECE Consulting Group since July 2015, where responsibilities include overseeing account operations and driving agent metrics for quality and customer service. Previous roles at ECE Consulting Group include customer service team leader, fraud prevention team leader, fraud prevention specialist, and email concierge, demonstrating a strong background in customer service, team leadership, and fraud prevention. Earlier professional experience includes roles as a customer service specialist at Cognizant, customer service representative at TELUS International Philippines, and technical customer support representative at Transcom. Janine holds educational qualifications from Ateneo de Zamboanga University and STI College Fort Bonifacio.
This person is not in any offices
ECE Consulting Group
1 followers
Ece Consulting Group is ongoing training, unrestricted coaching, proactive and mandatory certifications, and gap analysis, all part of the staff development program. The senior executives manage the day-to-day operations, which include conducting formal assessments of all client projects to analyze efficiency, cost-containment, quality, andperformance.