Van Henry Tianero

Van Henry Tianero is an experienced operations and account manager at ECE Consulting Group since February 2019, overseeing a large e-commerce account with over 200 BPO employees for a prominent US mattress and home furnishing company. Tianero's role encompasses data reporting, business report preparation, and service-level agreement interpretation. Previous positions include Senior Team Leader, where supervision of skilled teams was vital for achieving KPIs and client requirements, and Learning and Development Head, responsible for training large groups of new hires. Tianero has also served as a Quality Assurance Analyst, focusing on compliance and process improvement, and as a Customer Chat Specialist before transitioning to e-commerce. Volunteer experience includes assisting Overseas Filipino Workers at the Philippine Consulate General of Hong Kong and serving as an Overseas Election Officer for the Commission on Elections. Educational qualifications include a degree in Information Technology from Mindanao State University-Iligan Institute of Technology and a Bachelor of Business Administration from Silliman University.