Lee Hugill is the Head of Billing and Collections at Echo, part of South Staffordshire Water Group, with over 10 years of experience in customer contact environments across Finance, Retail, IT, and Utilities. Previously, Lee held various roles at Barclays, including Performance Coach and Performance Manager, and served as Operations Manager at Foundever, where they managed multiple campaigns and improved key performance metrics. Lee has also contributed to TSYS as Customer Assistance and Recoveries Operations Manager, optimizing credit card debt collections. Known for strong stakeholder management skills and a data-driven approach, Lee focuses on enhancing customer satisfaction and business performance.
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