Shivangi Tripathi has over 4.5 years of experience in IT Service Management Operations, specializing in Major Incident, Incident, Problem, Knowledge, and Change Management. They worked at Capgemini from 2021 to 2022 in various roles, including Associate Consultant, Senior Analyst, and Analyst. Currently, they serve as an ITSM Analyst at Echo Managed Services, a position they have held since 2024. Shivangi holds a Bachelor of Technology in Electronics and Communication Engineering from JSS Academy of Technical Education, Noida, which they completed in 2020.
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