Tanmoy Roy is an ITSM Team Lead with a total of 15 years of experience in the service industry. Currently, Tanmoy is leading service management at Echo Managed Services, having previously served as a Senior Specialist at HCL Technologies and as a Service Coordinator at Kyndryl India. Tanmoy is certified in ITIL V3 and has a strong background in people management, staffing, and escalation handling. Tanmoy is pursuing a Bachelor of Arts in Tourism and Travel Services Management at Indira Gandhi National Open University.
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