Welcome to Echo-U

We're an established contact centre creating growth for many of the UK's biggest brands by managing their customer relationships. We use leading industry technology and best practice with the art of conversation to represent our clients'​ brands exceptionally.

Established in 2001 we've become the UK's leading contact centre in many sectors working with the likes of first direct, National Careers Service, Sky, Sage and DPD the award winning parcel delivery company and the UK's leading Sports Fashion Retailer.

We deliver bespoke solutions for customer contact including:

Inbound support
Voice and web-chat customer service, technical support, sales enquiries, advert response, help desk and support

Outbound expertise
Customer acquisition, destination tracking, RND conversion, outbound sales, customer retention, satisfaction and insight

Technical solutions 
Real-time reporting, CRM design and build, data management, chat, email response, social media management

Added value services
Flexible overflow, disaster recovery, strategic consulting, in-sourcing and out-sourcing.

Call Center

Echo-U Ltd

Echo-U Ltd's headquarters in Newcastle upon Tyne, United Kingdom

Charelle Smith-Asipa

Nicole Alderson

Martin Clifford

Andrew Waine

Alex Daly

Boluwajo Kolawole

David McGinlay-Alderson

Diana Bourke

Jordan Nealings

The Customer Service Team at Echo-U Ltd is dedicated to providing exceptional support to clients and their customers, handling inbound inquiries via voice and web-chat. They ensure that customer interactions are handled efficiently, resolving issues, answering questions, and facilitating sales. By leveraging industry best practices and technology, the team enhances customer satisfaction and loyalty, contributing to the overall success of the brands they represent.

Customer Service Team

Echo-U Ltd

Org chart

Teams

Customer Service Team

Offices

Echo-U Ltd

Org chart

Teams

Customer Service Team

Offices

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