Marlene Lee Summers

Marlene Lee Summers is a seasoned professional with extensive experience in customer support and operations across various technology companies. Currently serving as the Senior Vice President of Global Support at ECI Software Solutions, Marlene has previously held leadership roles at Salesforce, Vlocity, and Zuora, where strategic initiatives included transforming support models and enhancing customer satisfaction. Marlene began a career in technology at Colgate University and has advanced through various positions, including at IBM and VMware. Marlene holds an Executive MBA from Quantic School of Business and Technology and a Bachelor's Degree in Computer Science from Colgate University.