Justin Crawford

Justin Crawford has extensive work experience in the technology and engineering field. Justin is currently the Senior Vice President of Technology and Engineering at Eckoh, a position focused on identifying opportunities for US expansion and developing improved product offerings. In this role, they collaborate with the C suite and performance management group to forecast, strategize, and set business direction.

Before their current position, Justin held various roles at Eckoh, including Vice President Engineering and Delivery, Lead Sales Engineer, and Director of Solutions Architecture. As Vice President, they managed a team of 20 employees and oversaw a portfolio of customer projects. Justin successfully rolled out new product features and helped launch a UK-based company and its product into the US market.

Prior to joining Eckoh, Justin worked at Product Support Solutions as the Director of Solutions Architecture. In this role, they managed a team of developers and project managers and provided architecture and consulting services for enterprise contact centers. Justin played a crucial role in supporting the sales team as a technical sales consultant and helped boost the close rate with large clients.

Justin also has experience working at IBM Global Services as a CTI/IVR Developer, where they worked on Cisco ICM call routing projects, troubleshooting and developing CTI tools.

Before IBM, Justin worked at McKesson as a Lead CTI Engineer, supporting a 500-agent call center and managing Genesys/Aspect CTI environment.

Overall, Justin Crawford has demonstrated their technical expertise and leadership abilities throughout their career in the technology and engineering industry.

Justin Crawford holds a Bachelor of Science (BS) degree in Business Information Systems from the University of Phoenix. Additionally, they have obtained multiple certifications from Genesys in areas such as System Consultant - Genesys Voice Platform, System Consultant - Inbound Voice, System Consultant - SIP Server, and System Consultant - Workforce Management. No specific information is available regarding the years or months in which Justin obtained these certifications.