eClerx
Shane Thomas is a seasoned professional with extensive experience in client engagement and management within the financial services sector. Currently serving as Client Partner & Solutions at eClerx since February 2024, Shane previously held leadership roles at Cognizant, focusing on revenue growth, thought leadership, and team empowerment from August 2015 to December 2023. Shane's background includes program and project management for strategic and regulatory changes, as well as senior business analysis in investment banking. Earlier experience encompasses a program manager role for a large migration project at Avantage Business Solutions Ltd, and various management positions at Infosys BPM, where Shane excelled in operations re-engineering, team performance optimization, and risk management. Shane holds a B.COM degree from the University of Madras.
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eClerx
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eClerx Services Limited is an India-based knowledge and business process outsourcing company. The Company provides operational support, data management and analytics solutions to companies, including financial services firms, online retail and distributors, interactive media, luxury brands and entertainment, high tech and industrial manufacturing, travel and leisure and software vendors. The Company provides financial solutions, such as middle office services, back office services, finance and accounting, ancillary services and asset class coverage. Its digital services include creative production, computer generated images, digital production, analytics and insights, and FLUiiD4. Its cable and telecom services and solutions include technical operations and dispatch, customer interaction monitoring and analytics, end user chat support, support services and reporting and analytics. The Company has operations in the United States, the United Kingdom, Europe and Asia Pacific.