Shannon Jacobs is an experienced Business Process and Sales Operations leader with a minor obsession for maximizing process, performance, and profitability. Currently, they serve as the Senior Manager of Sales Operations at ecobee, following their previous role as Sales Operations Manager there. Shannon has held significant positions at companies such as Achievers and Sony Interactive Entertainment Canada, where they developed critical sales insights and forecasting models. In addition to their professional work, they have been an active member of various organizations, including the Sales Enablement Society and Modern Sales Pros, since 2020. Shannon earned a Bachelor of Arts in English and Psychology from York University.
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