Alyona Duclap

Alyona Duclap is a seasoned professional with extensive experience in customer experience management and agile transformation. Currently serving as a Customer Experience Program Manager at EcoVadis since December 2022, Alyona leads cross-functional projects aimed at enhancing the customer experience through cultural transformation and innovation. Prior to this role, Alyona was with Galitt from October 2019 to November 2022, where responsibilities included Agile Transformation Manager, Deputy Industrial Director, and Crisis Manager, demonstrating expertise in promoting Agile principles, optimizing processes, and managing crises, including effective responses to the Covid-19 pandemic and a cyberattack. Earlier career roles at Blizzard Entertainment spanned over a decade, focusing on Localization QA, where Alyona led global quality assurance efforts and project teams for various digital projects. Alyona holds degrees from Université Paris-Sorbonne and European Humanities University.