Brian Ng is a Program Management Senior Associate at EcoVadis since September 2019, specializing in process improvement and knowledge management for the Frontline Customer Care team. Responsibilities include standardizing workflows, enhancing operational efficiency, and managing internal knowledge bases, while also training new team members. Prior experience includes various customer support roles at JTB Hong Kong from May 2018 to August 2019, focusing on local tour planning and operations. Additionally, Brian has worked as an interpreter and translator across multiple industries and completed an internship with the Nanjo-city Tourism Association in Japan. Brian holds a Bachelor of Arts in Chinese and Bilingual Studies from The Hong Kong Polytechnic University.
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