Nitin Sharma

Nitin Sharma is an experienced leader in operations and program management, currently serving as Head BPO at ECU Worldwide since July 2023, focusing on BPO, finance and accounting, and transformation initiatives. Previously, Nitin held the position of Senior Program Manager at Amazon from October 2022 to July 2023 and was a Program Manager at Intone from August 2021 to October 2022, with expertise in RPA, machine learning, agile methodologies, and continuous control and monitoring. Nitin's earlier roles include OTCX Delivery Manager at Maersk Global Service Centres from October 2011 to January 2021, Unit Manager at Fresenius Medical Care UK, and Service Delivery Manager at WNS, showcasing strong capabilities in service delivery, compliance, and customer satisfaction. Nitin obtained a Bachelor of Commerce degree from Osmania University in 2001.