Ritesh Merchant

Ritesh Merchant has a diverse work experience spanning over several years. Ritesh began their career in 2003 with ZENTA INDIA PVT LTD as a Customer Relations Representative, where they made collection calls to existing credit card holders in the United States. Ritesh then joined Efunds International Ltd as a CUSTOMER RELATIONS REPRESENTATIVE, handling inbound calls from various financial institutions and assisting in opening accounts.

In 2006, Ritesh worked briefly as a Sales Executive at J P Morgan, India. Ritesh then joined Intelenet Global Services in 2007 as a Sr Customer Service Advisor for the Online banking team of Barclays Bank. In this role, they solved customers' online banking queries and provided assistance with online payments and website login. Additionally, Ritesh monitored calls of new advisors and provided coaching.

Ritesh continued their journey at Intelenet Global Services, where they were promoted to LINE TRAINER in 2011. Ritesh trained new hires and conducted refresher training for existing advisors on the operations floor. Ritesh focused on analyzing data to overcome quality issues and meet accuracy levels. Ritesh also monitored calls to identify areas of improvement and enhance training quality.

In 2009, Ritesh joined Hutchsion 3 Global Services (H3GS) as a Financial Advisor - Business, providing financial advice to clients until 2015. Ritesh then transitioned to EdCast as a Support Lead, where they played a crucial role in supporting customers. In 2017, Ritesh took on the position of Customer Success Manager at EdCast.

Overall, Ritesh Merchant's work experience demonstrates their extensive knowledge and expertise in customer service, training, and financial advisory roles.

Ritesh Merchant completed their Bachelor's degree in Business/Commerce, General from Kalinga University, Raipur, from 2015 to 2018. Prior to that, they obtained their HSC degree in Commerce from the University of Mumbai, which they completed from 2000 to 2003. Additionally, they hold a Bachelor of Commerce degree from the University of Mumbai, with a focus on various subjects such as English, Organization of Commerce Accounting, Math and Economics, and Accounts, Math, and Economics. In terms of certifications, Ritesh obtained the LXP Learning & Skilling Essentials Micro-certification from Cornerstone OnDemand in December 2022. Ritesh also completed the Cert Prep: PRINCE2® Foundation and Practitioner certification from LinkedIn in January 2021 and received the Virtualization for Beginners certification from VMware in November 2016.