Al Carter

Al Carter is a seasoned professional with extensive experience in service management and integration, currently serving as the Senior Manager of Service Management & Engagement at EDF (UK) since December 2010. In this role, Al Carter leads the Service Integration and Management (SIAM) team, overseeing the delivery of IT services for various business units within EDF Energy, ensuring compliance with Business Service Level Agreements (SLAs) in a complex operational environment. Previously, Al Carter held several key positions at EDF Energy, including Service Fulfilment Manager and Internal Security Manager, demonstrating expertise in managing service management processes and defining strategic plans for service delivery.