Jamie Smith-Milne

Jamie Smith-Milne is a seasoned digital product professional with extensive experience in customer-centric digital solutions, particularly at EDF (UK) since February 2015. As Digital Product Owner for the website, Jamie serves as the primary liaison for stakeholders, ensuring transparency and effective communication throughout the product development process. Previous roles include Digital Product Manager for the app, where responsibilities encompassed enhancing customer journeys and analyzing insights to develop effective solutions, and Digital Development Facilitator, notable for implementing a two-way WhatsApp messaging platform. Earlier experience includes positions as Resolution Manager at E.ON UK, focusing on efficient complaint resolution, and Smart Meter Analyst at npower, where contributions supported the smart meter rollout.