Oluwakemi R. Ogunsola

Oluwakemi R. Ogunsola, ICSN, has demonstrated a strong track record in customer success and support roles at Edgebase Technologies Ltd since December 2015, where accomplishments include a 25% improvement in team performance and a 20% increase in customer retention. Oluwakemi's previous roles include Customer Support Team Lead, where a comprehensive customer perception management strategy led to a 15% increase in positive feedback, and Customer Support Associate, achieving an 85% first-contact resolution rate. Earlier experience includes serving as Front Desk Administrator, enhancing office operations and client satisfaction, and as Assistant Editor for the Lagos State Ministry of Education, where contributions improved publication efficiency and content relevance for a large student population. Oluwakemi holds a Bachelor's degree in Linguistics from Obafemi Awolowo University.