EdgeTier
Francina Pons Llabres is a back-end developer currently working at EdgeTier since September 2022. Prior experience includes a role as a software developer at Sparsity Technologies from November 2021 to September 2022 and a software development intern at JES Serveis Informàtics S.L. in 2021. Additionally, Francina taught private lessons in physics and mathematics from September 2016 to March 2021, and worked as a waiter at Restaurante el Mirador Cala Galdana during summer breaks from 2014 to 2021 to support educational expenses. Francina holds a degree in Computer Engineering from Universitat de Barcelona, completed in 2020, and previously studied Computer Engineering at Universitat Politècnica de Catalunya from 2015 to 2016, as well as technological baccalaureate at IES Biel Martí from 2013 to 2015.
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EdgeTier
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EdgeTier deliver high-quality analytics products and services to our clients in the areas of customer service, customer simulation, and analytics services. Customer service is changing. Customer expectations are rising. Faster response times, better service, faster time to resolution are basic expectations bundled with inbound requests. EdgeTier combine domain knowledge with specialist technical skills to deliver high-impact statistical insights, predictive models and data-driven business advice. Arthur is EdgeTier's automated agent assistant which works seamlessly with customer service agents to answer customer queries more efficiently and accurately, yet retaining a personal touch for every customer. Arthur uses cutting edge analytics, machine learning, automation, and artificial intelligence technology to generate personalised and accurate responses to every customer query. Customer contact centres using Arthur are seeing reductions in average handling times of up to 80% for inbound customer queries - get in touch with us now to see how Arthur can revolutionise your contact centre.