EdgeTier
Paul Minogue has extensive work experience in the field of data science and analytics. In 2015, they started their career as an Audit Intern at EY, where they gained experience in analyzing financial statements and preparing audit leads. In 2016, they became a Data Analyst at EY, where they developed tools to streamline and digitize various stages of financial audits, conducted unstructured data analytics, and implemented predictive modeling techniques. In 2018, they were promoted to the position of Senior Data Analyst at EY, where they led a project to develop a suite of tools for auditors, which received global certification and mandatory usage requirements within the company. In 2019, they joined EdgeTier as the Head of Data Science, where they are responsible for the development of their award-winning monitoring and alerting system for contact centers. Paul coordinates the development, deployment, and scaling of AI micro-services, using NLP techniques to understand customers' contact centers and provide valuable insights.
Paul Minogue completed their bachelor's degree in Industrial Mathematics at Technological University Dublin from 2012 to 2016. Paul then pursued a master's degree in Computing (Data Science Stream) at the same university from 2017 to 2019.
This person is not in any teams
This person is not in any offices
EdgeTier
1 followers
EdgeTier deliver high-quality analytics products and services to our clients in the areas of customer service, customer simulation, and analytics services. Customer service is changing. Customer expectations are rising. Faster response times, better service, faster time to resolution are basic expectations bundled with inbound requests. EdgeTier combine domain knowledge with specialist technical skills to deliver high-impact statistical insights, predictive models and data-driven business advice. Arthur is EdgeTier's automated agent assistant which works seamlessly with customer service agents to answer customer queries more efficiently and accurately, yet retaining a personal touch for every customer. Arthur uses cutting edge analytics, machine learning, automation, and artificial intelligence technology to generate personalised and accurate responses to every customer query. Customer contact centres using Arthur are seeing reductions in average handling times of up to 80% for inbound customer queries - get in touch with us now to see how Arthur can revolutionise your contact centre.