Kwame Bowen Sr.

Kwame Bowen Sr. is a highly experienced Client Support Engineer Lead at Edgio, overseeing the Support Team's daily operations and managing the Technical Knowledge Sharing program since January 2023. Previously, at Verizon Digital Media Services, Kwame served as Production Engineering Ops I and Software Support Engineer, focusing on Content Delivery Network infrastructure and server issues. Prior experience includes a Technical Support Engineer II role at Ericsson, where responsibilities included training, troubleshooting, and upgrades on Video On Demand systems, as well as early roles in technical support and customer service. Kwame holds an A.A.S. Degree in Network Systems Administration from CEI and has additional education from Quincy University.