Susan Hill

Susan Hill has extensive experience in the aviation and customer service sectors, currently serving as Operational Resilience Lead at Edinburgh Airport since January 2018, following various roles including Workforce Planning Team Lead, Senior Workforce Planner, Passenger Experience Leader, and Passenger Experience Administrator. Prior to this, Susan held the position of Operations Support Manager at OmniServ Ltd. from May 2016 to January 2018 and worked at Blackjack Promotions from May 2014 to May 2016 as Duty Manager and Customer Service Assistant. Susan holds an Honours Degree in Tourism and Airline Management from Edinburgh Napier University and an HNC in Travel from Edinburgh's Telford College, complemented by a high school education from Kirkwall Grammar School.