Katrina McClafferty

Katrina McClafferty is a Business Performance Assistant at Edinburgh Leisure since July 2022, with prior experience as an Administrative Assistant at Lycetts from September 2019 to December 2020, where tasks included scanning, filing, and data entry. Previously, Katrina served as a Licensing Assistant at The City of Edinburgh Council from March 2016 to March 2019, managing a caseload of over 700 applications and handling various software applications for generating licenses. Within the same organization, Katrina worked as a Customer Service Representative, addressing customer inquiries and complaints both in-person and over the phone. Prior roles also include working as a FB Team Member at DoubleTree by Hilton from November 2013 to May 2016, where responsibilities included cash handling and team leadership. Katrina McClafferty holds a Bachelor of Business Administration with a focus on Accounting and Business/Management from Heriot-Watt University and The University of Edinburgh.