Lucia Refolli

Lucia Refolli has over 20 years of work experience in various roles and companies. Lucia started their career in 1999 as a Senior Consultant at Price Waterhouse Cooper, where they specialized in the procurement and finance areas. Lucia then worked at Cap Gemini Ernst & Young as a Senior Consultant before joining E&Y as a Senior Manager in 2003.

In 2011, Lucia joined Sorgenia, where they held multiple roles, including Head of Innovation and Customer Experience Management. During their time at Sorgenia, they supervised operational systems and introduced innovative changes to improve customer experience.

Since 2015, Lucia has been working at Edison SpA, where they have held several positions. Currently, they serve as the Customer Operation Director, responsible for managing customer operations. Prior to this role, they were the Head of Prosumer Solution, overseeing the implementation of solutions for residential clients.

Throughout their career, Lucia has demonstrated strong leadership skills, financial acumen, and a focus on improving customer experience.

Lucia Refolli attended Politecnico di Milano from 1992 to 1998, where they studied engineering with a specialization in management.