Educational Testing Service
Kathleen Barras is an experienced professional in customer service and operations, currently serving as a Senior Customer Service Representative at Educational Testing Services since June 2015, where responsibilities include training new employees, implementing process improvements, and quality control while acting as a subject matter expert. Previously, Kathleen held various positions at ETS, including Team Lead/Program Coordinator within Test Taker Resolution Services and Customer Service Representative focused on quality assurance. Prior career experience includes roles at Verizon Wireless where Kathleen managed operations and led teams in process improvement initiatives, alongside positions at PECO Energy as a Senior Customer Service Representative. Educational qualifications include studies at Peirce College and Millersville University of Pennsylvania.
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Educational Testing Service
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Driven by their mission to advance quality and equity in education, ETS provides learning solutions, pioneering research and trusted assessments that help guide learners around the world on their path to new possibilities. For more than 70 years, ETS has developed products and services based on rigorous research and their belief in the power of learning. Their portfolio consists of some of the world’s most trusted assessments - including the TOEFL® and TOEIC® exams, the GRE® and the Praxis® family of assessments - along with research, development and innovation that explores new frontiers in learning and measurement.