Michael Perna is an experienced professional currently serving as a Product Operations Associate at Educational Testing Service (ETS) since June 2012, overseeing operational vendors' monthly payments of approximately $44 million annually and managing payments for around 3,000 vendors. Michael has a proven track record in designing efficient payment processes, generating financial communications, and coordinating with internal departments to ensure payment integrity. Previous roles at ETS include Process Coordinator and TEMP - Process Administrator, where responsibilities encompassed managing testing centers across South America and implementing quality control processes. Earlier work experience encompasses positions in customer service and project management at organizations like New York Sports Club and Merrill Lynch. Michael holds a Bachelor's degree in Public Relations from Seton Hall University and an Associate's degree in Communication from Mercer County Community College.
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