Simon Evatt

Simon Evatt is an accomplished Product Director at EE since November 2022, overseeing technology and insights for customer service across digital platforms. Prior to this role, Simon served as the Customer Service Technology & Analytics Director for EE Ltd. and previously held a similar position at BT from September 2012 to November 2022, where responsibilities included managing technology for BT, EE, and Plusnet's contact centers, as well as leading initiatives in AI, operational insights, and connectivity. Simon's extensive career includes leadership roles in contact center operations, customer experience transformation at BT, and strategy roles at Accenture, focusing on customer service models for major clients like BP and Shell. Educational qualifications include an MBA and a Post Graduate Diploma in Strategic Leadership and Management from the University of Exeter, along with a Master's degree in Mechanical Engineering from the University of Bath.