Kertu Lember is an experienced professional with a solid background in business process management and quality assurance. Currently serving as a Business Process Manager at Eesti Energia since June 2019, Kertu has previously held the position of Quality Manager and Procurement Specialist at Sweco Projekt AS from February 2014 to June 2019. In this role, Kertu focused on continuous improvement of management systems, ensuring compliance with ISO standards, and conducting internal trainings and audits. Kertu holds a Bachelor's degree in Marketing from Tallinna Majanduskool, with studies spanning from 2010 to 2014 and a subsequent educational period from 2017 to 2019.