Mallory Farley

Mallory Farley is an experienced professional in travel and customer experience management, currently serving as Manager of Flight Customer Experience at EF Education First since December 2016. With a strong background in overseeing traveler support and optimizing operations for large groups, Mallory has successfully managed projects related to cancellation policies, resource allocation, and customer communication. Previous roles include property management for Maine Escapes Inc., general management in the restaurant sector, and coordination of air travel for students at EF High School Exchange Year. Mallory holds a Bachelor's Degree in Hospitality Administration/Management from Endicott College and has developed significant expertise in creating standard operating procedures, engaging in staff training, and fostering productive collaborations across various departments.