Michael Schermerhorn

Michael Schermerhorn currently serves as a UX Writer at EF Education First, a position held since August 2022, while also applying expertise in business analysis. Prior experience includes roles at Equinox as a Group Fitness Instructor from September 2019 to June 2023 and as a Technical Support Analyst at Cultural Care Au Pair from April 2022 to August 2022. Throughout the career, responsibilities have included managing technical support ticket systems, writing user stories for SCRUM sprints, and advocating for student success as a Program Advisor for EF High School Exchange Year. Additionally, Michael has experience in educational settings, having worked as an instructor at GrubStreet and an intern at the New England Young Writers' Conference. Academic qualifications include a Master's degree in Digital Media & Interactive Design from Northeastern University and a Bachelor of Arts in American Studies & English and American Literatures from Middlebury College.