Toby Richard

Toby Richard is an experienced professional with a diverse background in financial services and retail operations. Currently serving as a Fraud Analyst at EFCU Financial since September 2021, Toby provides guidance on fraud issues and facilitates conflict resolution while building relationships within the organization. Previous roles include Member Solution at EFCU Financial, where Toby addressed delinquent loans and assisted members with payment plans, and Contact Center Representative at Neighbors Federal Credit Union, effectively managing member inquiries. Toby's experience also includes leading operational tasks as Execution Lead at Lane Bryant, offering customer banking solutions as a Universal Teller at Home Bank, and overseeing office operations as Office Manager at Addax Technology LLC. Toby holds a diploma from Carencro High School, obtained in 2004.