Tshepi Faith Mmekwa-Tugge

Tshepi Faith Mmekwa-Tugge is a seasoned IT and operations professional currently serving as the Group IT Operations Manager at Efficient Group (Pty) Ltd since August 2023, where responsibilities include managing day-to-day IT functions, overseeing teams, and implementing strategic solutions to enhance operational efficiency. Prior to this role, Tshepi held significant positions including Gauteng Communications Coordinator at Action Society and Director of Operations at Gun Owners South Africa. A strong foundation in customer operations was established during tenure as Customer Operations Manager at Lexmark International, complemented by experience in relationship management at Canon Business Center. Earlier career milestones include roles at T-Systems South and EDS Group in network engineering and unified communications. Tshepi holds multiple certifications in project management and IT governance, including Prince2, COBIT 5, and ITIL Expert, showcasing a robust educational background in IT service management and network systems.