Philip Scarbro

Philip Scarbro has worked for EFI since 1986. During the first five years, he also worked with Framingham, Massachusetts-based People's Energy Resource Cooperative, one of the founding organizations of Energy Federation, Inc. (EFI), in a one-room office where the two organizations shared space, staff, and resources. During EFI's initial years, Mr. Scarbro facilitated the installation and management of the organization's first computer network, accounting system, and advanced the use of software in support of energy efficiency programs, including developing the first order processing platform used to support mail-in orders for energy-efficient light bulbs from retail customers. He also organized the organization's alternative energy home shows, worked with EFI staff to develop a display used at Boston's Museum of Science, established a retail showroom of energy efficiency products within EFI's offices, coordinated buying cooperatives for wood, oil, and seeds, administered a regional utility-sponsored energy audit program serving Boston Edison customers, and managed Massachusetts' Home Energy Assistance Team low-interest loan program for energy conservation-related home improvements.

In 1994, Mr. Scarbro moved EFI into the Internet age, registering the efi.org domain and developing the organization's first website. In 1999, in support of the numerous gas and electric utility-sponsored print catalogs of energy efficiency-related products, Philip developed EFI's first website through which utility customers could learn about products and place orders. In 2000, he registered energyfederation.org as the organization's eCommerce domain, through which 158 online stores were ultimately deployed. In 2004, he established a Consumer Division at EFI in support of online product offers and in support of those offers, introducing to EFI live chat and email support for end-users. Mr. Scarbro subsequently established EFI's first Facebook page, first Twitter account (twitter.com/efi_org), first e-newsletter, first blog, and he initiated the development and management of EFI's first online incentive processing programs for the ARRA-funded (2009 American Recovery and Reinvestment Act) appliance rebate programs for the states of New Mexico and Tennessee. Philip has also pioneered the creation of a new program model allowing utility-sponsored instant rebates that could be extended to customers placing an order through a third-party online store.