Cole Abat

Cole Abat has extensive work experience in various roles and industries. Cole started their career in 2005 as a Webhosting Technical Support Assistant Tech Lead at Client Logic. From 2006 to 2017, they worked at Sitel, where they held several positions including Technical Support Representative, Coach/Team Leader/Supervisor, and Manager of Operations. In 2017, they joined Worldwide Dive and Sail as the Department Manager for Sales, Reservations, and Travel Help Desks. In 2018, Cole became the Owner of The Urban Needs, where they provided guidance on decision-making, marketing plans, and digital strategies. In 2019, they began working at eFlexervices, Inc. as the Chief of Staff before being promoted to Chief Operations Officer in 2022. In these roles, Cole has demonstrated leadership, strategic planning, team management, and operational excellence skills.

Cole Abat obtained a Bachelor of Science degree in Electrical Engineering from Saint Louis University (PH) from 2001 to 2005. In addition to their degree, they also have various certifications from Sitel, including Operation Manager Certification, DMT Practical Application, Forecast Tracker Practical Application, Basic Training for Trainers (BTT) Section 2, Leading Effective Team Meetings, Impact Calculator, Advanced Bridge Planning Practical Application, Executing a Bridge Plan, BTP (Bill To Pay) Practical Application, Root Cause Analysis, 30 Day Performance Evaluation, 60 Day Evaluation, Adversity - Client Relations, Coach Stack Ranking, Invoice Verification, Outlier Management, Time & Motion Study, Coach SKEP (Skills & Knowledge Enhancement Plan) Practical Application, Fundamentals of Project Management Part 1, 2, & 3, and GMR (General Metric Review) Practical Application. The years and months of obtaining these certifications range from 2015 to 2017.