eFlexervices, Inc.
Jharold Brylle Baruela has extensive experience in technical issue resolution and leadership roles. Starting as a Tier 1 Technical Support Representative, Jharold progressed to becoming a Tier 2 Technical Service Representative. Eventually, Jharold assumed the role of Customer Support Team Leader at eFlexervices, Inc. Responsibilities included improving team performance, productivity, and aligning progress with the project's long-term vision. Additionally, during on-the-job training at PhilHealth Regional Office CAR, Jharold developed an in-house program and conducted advanced research in PHP Web Page development. Jharold holds a Bachelor of Science in Information Technology from the University of the Cordilleras.
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eFlexervices, Inc.
eFlexervices is a 20-year-old business process outsourcing (BPO) company providing exceptional quality and unwavering trust. Our partnership approach to the business allows us to match the right talent to every organization we support. We invest in people to optimize performance and maximize efficiency. We work hard to produce the highest possible results for our partners. Performance is the underlying foundation that drives eFlexervices. We deliver the metrics our partners expect through proper recruitment and heavy investment in the right people. Deep integration within our partners' organizations drives our team to take ownership of their work. This stakeholder mindset pushes higher performance, better quality, and longer retention. Our services include, but are not limited to customer support, customer success, sales support, lead generation support, sales development, HR support, back-office support, marketing support, data entry tasks. The softwares we use include Zendesk, Intercom, Kustomer, Salesforce, Slack, Google Workspace, WebEx, Zoom, MailChimp, Campaign Monitor, ClickUp, Asana, Digital Ocean, Atlassian, LinkedIn Sales Navigator, MixMax, Optimizely, and so many more.