Maria Georgakopoulou

Maria Georgakopoulou is a seasoned professional currently serving as a Process Optimization Specialist at efood since February 2017, where responsibilities include reviewing and enhancing processes for maximum efficiency, collaborating with various stakeholders, and managing process implementation. Previous roles at efood include Trainer & Quality Coach and Senior Customer Care Agent, demonstrating expertise in training program design and customer service management. Additional experience includes working as an Accounting Assistant at H&M, a B2B Account Manager and Call Center Agent at Plaisio, and an internship as a Corporate Social Responsibility Assistant at the National Bank of Greece. Maria holds a Master’s degree in Services Management from Athens University of Economics and Business and a Bachelor's degree in Public Relations and Communication from the Technological Educational Institute of the Ionian Islands.