Kyle V.

Kyle V. has a diverse range of work experience, spanning both customer success management roles and positions in various industries.

Their most recent role was as a Customer Success Manager at eGain Corporation, where they provided customer engagement and digital customer service software solutions to clients. Prior to this, they worked as a Customer Success Manager at Mode, where they managed and grew a book of business valued over $1 million per year in ARR. Kyle also served as a trusted advisor to Mode's fastest-growing customers and worked to maximize customer ROI.

Before their time at Mode, Kyle worked as a Customer Success Manager II at CentralSquare Technologies, where they managed a portfolio of approximately 100 customers, representing millions of dollars in recurring annual revenue. In this role, they helped local government agencies and municipalities run their operations smoothly and efficiently.

Previously, Kyle worked as a Client Services Associate at McGregor & Associates, Inc., where they managed a book of 200 clients, ensuring compliance with federal healthcare and tax laws. Kyle also gained experience as a Deputy Court Clerk at Fayette County District Court, where they maintained data integrity and prepared judges' dockets for criminal court proceedings.

Kyle's early career included positions as a Leasing Consultant at BH Management Services, LLC, where they provided account management and customer service to residents of apartment communities, and as an Inside Sales Account Manager at NetGain Technologies, Inc., where they performed business development activities and engaged with C-suite executives to sell IT/Cloud services.

Overall, Kyle V. has demonstrated their ability to successfully manage clients and provide them with valuable support and solutions throughout their career.

From 2008 to 2012, Kyle V. attended Wittenberg University, where they obtained a Bachelor of Arts degree in Business.