Ray Lim is an experienced Service Delivery Manager at Egencia, specializing in corporate travel management since July 2017. Responsibilities include managing a team of 33 travel consultants, overseeing operations, handling client escalations, and coaching staff. Key achievements involve improving customer satisfaction year over year and standardizing processes for the Singapore customer service team. Previously, Ray held various roles at American Express Global Business Travel, including Client Manager and Team Lead in the Ticketing & Quality Check team, where contributions significantly enhanced operational efficiency and client satisfaction. Career began in 2005 with a strong foundation in travel consulting, supported by an Advanced Diploma in Travel Agency Operations from Louis Preston Travel & Tourism Training.
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