Paolo R.

Paolo R. is an experienced Information Technology professional with a strong background in service desk support and IT management. Currently serving as an Information Technology Service Desk Analyst at Ego Pharmaceuticals since May 2020, Paolo has previously held roles as an IT Service Desk Administrator at The Royal Women's Hospital and an IT Service Desk Officer at KMT Group Pty Ltd. Skills include Citrix and Active Directory management, mailbox management, and support for Windows and Apple systems, alongside expertise in Office 365 applications and remote IT support. Educational qualifications include a Bachelor's Degree in Information Technology from Deakin University, along with certifications in Cyber Security and competitive information advantage. Paolo's early experience in customer service roles enhances communication and problem-solving skills.