Derrick Jackson

Derrick Jackson is a seasoned Service Delivery Manager with experience in various customer service roles. Derrick has worked at eGov Jamaica Limited, Iterum Connections, and Sutherland, where Derrick held positions such as Sales Customer Service Team Manager, Customer Service Trainer, and Customer Service Supervisor. Derrick is a University of Technology, Jamaica graduate with a Bachelor of Science in Computer Science. Throughout their career, Derrick has demonstrated strong leadership skills in managing customer expectations, motivating teams, and resolving complex customer concerns.