Norma F.

Norma F. has a diverse work experience spanning multiple industries, with a focus on customer care and business operations. Norma most recently worked as a Senior Manager Customer Care at eharmony since 2020. Prior to that, they were a Customer Care Manager at eharmony from 2020 to 2022.

From 2018 to 2020, Norma worked at Paladone Products Ltd as the North America Customer Service Manager. In this role, they led ERP system upgrades and successfully integrated CRM with Microsoft NAV. Norma also collaborated with global offices to support sales goals and forecasting.

Norma's experience at Lorna Jane from 2016 to 2018 included roles as a Business Operations Manager and a Customer Service Manager. Norma played a key role in implementing ERP (Microsoft Dynamics AX) and improving operational systems and processes.

At Fashion Nova from 2015 to 2016, Norma served as a Customer Service Manager and was responsible for hiring and establishing SOPs for the customer service team. Norma focused on enhancing the customer service experience and resolving customer issues.

Norma's tenure at True Religion Brand Jeans from 2014 to 2015 involved overseeing the launch of in-house e-commerce website and ensuring smooth process and user flows. Norma also raised tickets to address issues across departments.

Norma'searliest experience at Chrome Hearts from 2010 to 2014 encompassed the role of Global Sales Support. Norma managed global customer relations, analyzed sales reports, and led a system upgrade project using Microsoft Dynamics Business Management software.

Throughout their various roles, Norma demonstrated a strong ability to improve processes, foster customer satisfaction, and collaborate with different teams to achieve business goals.

Norma F. is currently pursuing an Associate of Science degree in Business Administration and Management, General from West Los Angeles College. The expected completion date for their degree is in 2023. In addition to their academic pursuits, Norma has also obtained a certification in Character Training from Coaching Corps, although the specific month and year of the certification are not provided.