Marnesia Jones

Marnesia Jones is an accomplished professional with extensive experience in enrollment and customer service within the insurance and hospitality sectors. Currently serving as an Enrollment Representative at eHealth, Inc. since May 2021, Marnesia facilitates around 100 client interactions weekly, significantly reducing errors in the approval process and enhancing client coverage efficiency. Previous roles include a Sales Support Representative at eHealth, contributing to the successful enrollment of over 1000 policies, and a Service Excellence position at intelenet global Americas, achieving a 99% first-call resolution rate. Marnesia's early career includes a Guest Assistance Specialist role at Hilton Worldwide, where customer complaint resolution efforts led to improved guest retention rates. Marnesia holds an MBA from Southern New Hampshire University and a BA from the University of North Carolina at Greensboro.